Privacy Policy | No Place Like Home

No Place Like Home is committed to protecting your privacy.

No Place Like Home is a company incorporated in England and Wales. Our company registration number is 8143019. We are registered and inspected by Care Quality Commission (CQC). Our CQC Registration number is 1-663880974.

For the purposes of this Privacy Policy, “Data Protection Legislation” includes the UK Data Protection Act 1998; EU Directive 95/46/EU and from 25th May 2018, the General Data Protection Regulation (GDPR 2016/679). Under GDPR, we are the data controller of data you pass to us.

This Privacy Policy sets out how and why we collect personal information from you and how we use it. By visiting www.nplh.uk (the “Website”) and/or contacting us by any other means, you are accepting and consenting to the practices described in this policy. If you do not consent, please do not submit any personal data to us.

It also explains your rights in relation to your personal information and on how to contact us and other organisations in the event that you have a query or complaint.

If you have any questions regarding your privacy or this Privacy Policy, please contact:

Alison Carter

Managing Director

No Place Like Home

Syndale Park

Ospringe

Faversham

Kent ME13 0RH

Email: privacy@nplh.uk

or telephone: 01795 597983

Please note that we will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

How We Collect Information

Information You Give No Place Like Home:

You may give us information about you by completing enquiry forms on the website, via email, social media, telephone, text, post, face-to-face or any other means of communication. The information you give us may include personal data such as your name, email address, address/location and phone number and any other information you may choose to provide.

We will retain this information while we are corresponding with you or providing services to you or to a Client you represent. We will retain initial enquiry information in relation to services or recruitment for up to 5 years unless you withdraw your consent for us to hold your data.

Should you become a Client or Employee of No Place Like Home, some of your data may be retained for longer periods as set out in a Privacy Notice that you will receive prior to commencement of your contract.

Information We Collect About You Via Our Website:

No Place Like Home may collect the following information from you when you visit the Website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the Website (including date and time), pages you viewed or searched for, page response times, Website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any mobile phone number used;
Cookies to distinguish you from other users of the Website. Cookies are small text files which a website may put on your computer or mobile device when you first visit a website or page. The cookie will help the Website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this statement to refer to all files that collect information in this way. We use cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you use the Website and also allows us to improve our Service and the Website for future users. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

How We Use Information

No Place Like Home may use the information we receive and/or collect about you to:

Fulfil our obligations under any contract we have entered into with you or with a Client you represent, and to provide you or the relevant Client with information or services you or the Client has requested
Gather feedback on our service, if you have consented to us doing so
Notify you of products and services we feel may interest you, or permit third parties to do so, if you have provided the appropriate consent
Monitor Website usage and provide statistics for the purposes of improving and developing the Website and the services we provide via the Website

For these purposes we may contact you via email, telephone, text messages and mail.

No Place Like Home processes personal information for certain legitimate business purposes, which include some or all the following:

Where the processing enables No Place Like Home to enhance, modify, personalise or otherwise improve the Website, its services or communications
To better understand how people interact with No Place Like Home's Website
To administer the Website and carry out data analysis, troubleshooting and testing; and
To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you might be interested.

Where we are processing personal data we have obtained via the Website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only wish to receive certain information from us) please let us know.

If you wish to have your information removed from our records or if you do not want us to contact you, please let us know and we will take steps to ensure that this information is deleted as soon as reasonably practicable. Please contact us via privacy@nplh.uk.

Third Party Sites

Our Website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How We Protect Your Information

Protecting your security and privacy is very important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction or damage. Any communications sent via our No Place Like Home email are protected by an industry standard SSL/TLS encrypted connection.

In the process of working with our Website partner, Wix.com, some of your data may be transferred outside the EEA, to the US. Wix.com is committed to ensure compliance with GDPR and is self-certified under the EU-US Privacy Sheild Framework . Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. All data is stored on secure servers behind a firewall. We will do our best to protect your personal data but the transmission of information via the Internet is never completely secure. Any such transmission is therefore at your own risk.

Disclosure Of Your Information

We may share your information within No Place Like Home on a strictly need to know basis. We may also share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
Third parties who may wish to contact you in respect of services which may be of interest to you, provided we receive your consent to such disclosure and analytics and search engine providers that assist us in the improvement and optimisation of the Website

Please note we may need to disclose your personal information where we:

Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of safeguarding, fraud protection or other illegal act

Your Rights

You have the following rights:

The right to access your personal data
The right to rectify or correct your personal data
The right to portable copy of your personal data
The right to have your personal data erased
The right to withdraw your consent that allows us to process your personal data
The right to restrict the processing of your personal data
The right to complain to the Information Commissioner's Office

National Data Opt-Out

At this time, we do not share any data for planning or research purposes for which the national data-opt out would apply. We review this on an annual basis and for any new processing.

Should you wish to access, correct, amend or delete any personal information we have about you, please contact us at privacy@nplh.uk or write to No Place Like Home, Syndale Park, Ospringe, Faversham, Kent ME13 0RH.

If you have any complaints about our use of your personal data, please also contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.

If you have any further queries or comments on our privacy policy, please contact us via privacy@nplh.uk.

We also welcome your views about our website and this policy as we are always keen to improve.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.