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Qualified to care for you

 

Experience exceptional quality support with No Place Like Home

We are committed to delivering a service of the highest quality to our clients. All of our staff receive on-going professional and personal development to ensure top performance and have enhanced security clearance. We welcome external scrutiny of our service through inspection and our Advisory Board.

Care Quality Commission Inspected and Rated

No Place Like Home is registered and regularly inspected by Care Quality Commission (CQC) to ensure that all aspects of our service comply with the Health and Social Care Act (Regulated Activities) 2014 Part 3 Fundamental Standards, and CQC (Registration) Regulations 2009. We are currently rated Overall Outstanding by CQC at our last inspection in April 2019. Fewer than 1% of providers operating in the health and social care sector nationally currently enjoy this top rating.

Independent Advisory Board

As an important part of ensuring that No Place Like Home is a well-led organisation, from the outset we established an Independent Advisory Board to act as a sounding board and to champion innovation and ongoing service development. Our Board members have an impressive combination of financial, legal and elderly care knowledge and experience.

 

Rigorous Selection Process


We invest time and money in ensuring that we recruit only the highest calibre Personal Assistants. Following initial interview, candidates complete a custom-built personality profile based on the behaviours and competencies related to their role. This profile also contributes to our initial training needs analysis in terms of identifying areas for future learning and development.

Care Quality Commission's Five Key Questions

CQC inspectors use their professional judgement, supported by objective measures and evidence, to assess services against five key questions:

  • Are they safe?

  • Are they effective?

  • Are they caring?

  • Are they responsive to people’s needs

  • Are they well-led?

Under each key question, there are a number of Quality Statements

Quality statements are the commitments that providers, commissioners and system leaders should live up to. Expressed as ‘we statements’, they show what is needed to deliver high-quality, person-centred care.

Read here more detail on what CQC mean by safe, effective, caring, responsive and well-led and how the new Quality Statements link to these key questions.

CQC consistently listens to people to inform its decision-making, and it takes appropriate action based on people's experiences of care. To develop the quality statements, CQC used aspects of the Making It Real framework. This was co-produced by Think Local Act Personal (TLAP). They worked with a range of partners and people with lived experience of using health and care services. No Place Like Home is proud to have contributed a Case Study to the TLAP - this is featured on their website.

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